Smoke detector status is always online


#1

Hi,
i’ve added 3 smoke-CO detectors to system and trying to use cloud API to retrieve data and use it in separate app. I can see also all detectors in NEST dashboard.
If i switch off the detectors by removing batteries from them then I can’t see any status updates. Neither in API responses, nor in NEST dashboard. Nothing changes. All detectors still have “is_online” as “ok”.
is it a known issue? How is it possible to debug it?
Thanks.


#2

This is most likely due to the fact that the Protect isn’t always connected to the service, only when there’s an alarming event or when it does a generic check-in every few hours. If you leave them off for a long while it should eventually switch to offline in the API.

Not sure what you mean by Nest dashboard (the nest.com website?).